Privacy policy
Privacy Policy
Last updated: October 2026
This Privacy Policy explains how MH SHELF collects, uses and protects your personal information when you visit our website or place an order.
Information we collect
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Contact details: name, email address, phone number and delivery address.
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Order details: the products you buy and your order history.
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Information you give us when you contact us, send a form, leave feedback or make a complaint.
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Payment details needed to process your order. Orders are paid by Cash on Delivery, so we do not collect card details.
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Technical information about your visit (device, browser, how you use the website), collected through cookies or similar technologies.
How we use your information
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To process and deliver your orders and send you updates.
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To confirm orders by phone or message before shipping.
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To answer your questions, feedback and complaints.
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To protect our store and customers from fraud or misuse.
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To send offers and marketing messages where allowed, or where you agreed to receive them. You can unsubscribe at any time.
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To understand how our website is used and improve our service.
Who we share information with
We do not sell your personal information. We share only what is needed with service providers who help us run the store and deliver your orders, such as our e-commerce platform (Shopify), our order fulfilment and delivery partners, and email or customer-support services. We may also share information when required by law. Some providers may process information outside your country; when this happens we take reasonable steps to keep it protected.
How long we keep information
We keep personal information only as long as needed for orders, customer service, and legal and accounting requirements. After that we delete or anonymise it.
Cookies
Our website uses cookies. Some are needed for the website to work (for example, keeping items in your cart). Others, such as analytics or advertising cookies, are used only where applicable and with your consent where required. You can manage cookies in your browser settings.
Your rights
You can ask us to see, correct or delete the personal information we hold about you by emailing mhmover6@gmail.com.
Children
Our website is not intended for children to use on their own. If you believe a child has given us personal information, please contact us.
Changes to this policy
We may update this policy from time to time and will post the new version here with a new date.
Contact us
MH SHELF
Email: mhmover6@gmail.com
Address: 00923338014035