Refund policy

Refund & Return Policy

At MH SHELF we want you to be happy with every order. This policy explains how replacements, returns and refunds work.

  1. Damaged, faulty or wrong item: free replacement
    If you receive a product that is wrong, faulty, broken or damaged, you can get a free replacement.
  • Report it within 7 days of delivery for a free replacement.
  • We accept complaints up to 30 days after delivery. Replacements requested after 7 days may have a service charge, which we will confirm with you first.
  1. How to request a replacement
  • Email mhmover6@gmail.com with your order number and a clear video showing the problem.
  • Our team will review it. Sometimes the issue is how the product is used, so we may first help you fix it.
  • If the product is confirmed faulty, damaged or wrong, we will arrange a replacement within 14 working days. Please keep the product in its original box with all accessories. Our courier will collect it when delivering your replacement.
  1. Returning unused items (change of mind)
  • You can return an unused item in its original sealed packaging within 7 days of delivery.
  • Contact us first at mhmover6@gmail.com to arrange the return. Items sent back without contacting us cannot be processed.
  • For change-of-mind returns, the customer pays the return delivery cost.
  1. Items that cannot be returned
    For hygiene and safety reasons, we cannot accept returns of opened or used beauty, skincare, hair care, oral care or personal care products, or any item that has been used, damaged by the customer, or is missing its original packaging or accessories. This does not affect your right to a replacement if the item arrived damaged, faulty or wrong.
  2. Refunds
  • For damaged, faulty or wrong items we send a replacement. If a replacement is not available, we will contact you and offer a refund.
  • Refunds for approved returns are made after we receive and check the item.
  • Cash on Delivery orders are refunded by bank transfer within 7–10 business days after approval.
  1. Cancelling an order
    You can cancel your order free of charge before it is shipped by contacting us. Please do not refuse a Cash on Delivery order at the door; contact us instead and we will help.

Contact us
Email: mhmover6@gmail.com
Phone / WhatsApp: 00923338014035